Frequently Asked Questions.
Common questions about Authify — across all our products, not just one.
What is Authify?
Authify is a digital trust platform for businesses — product authentication, document verification, digital certificates, a trust wallet, and identity verification, all under one account and one verification experience for your customers.
Which products can I use?
You can start with just one product — most businesses begin with Product Authentication — and add more later from the same dashboard as your needs grow. Nothing requires a separate signup or a different login.
How does product verification actually work?
Each unit gets a unique, secure code (usually delivered as a QR code or scratch-off code). Customers scan or enter it on your branded verification page and get an instant genuine/not-genuine result.
Can I use my own branding and domain?
Yes. Plans with custom branding let you set your logo, colors, and page text, and connect your own domain so the verification page looks like part of your own site, not a third-party tool.
How is my data and my customers' data handled?
Each business's data is kept isolated from every other tenant on the platform, connections are encrypted end-to-end, and we don't sell verification data to third parties. See our Compliances page for details.
Do I need developers to set this up?
No — the dashboard covers code generation, branding, and verification page setup with no code required. If you want to integrate Authify into your own systems, the API and documentation are there when you need them.
How long does it take to go live?
Most businesses are live within a day: sign up, choose a plan, generate your first batch of codes, and your verification page is ready to share.
What happens if I run out of verification codes?
You can top up your code quota at any time from your dashboard, or upgrade to a higher plan for a larger quota — verification never stops mid-cycle.
Can I cancel or change plans anytime?
Yes. You can upgrade, downgrade, or cancel from your dashboard — there's no long-term contract required to get started.
Is there support if something goes wrong?
Yes — every plan includes support, and you can raise a ticket directly from your dashboard. Higher-tier plans get priority response times.
Do you offer an API for custom integrations?
Yes — the Authify API lets you generate codes, check verification status, and pull analytics directly from your own systems. See the API Reference for endpoints and examples.
I sell more than one type of product — can Authify handle that?
Yes. Authify is built to scale to 12–15+ product lines under a single account without needing a redesign or a separate setup for each one.
Talk to Our Team.
We're happy to walk through how Authify fits your specific use case.
